Frequently Asked Questions about the Coronavirus (COVID-19)

Coronaviruses are a large family of respiratory viruses that cause diseases ranging from the common cold to the Middle East Respiratory Syndrome (MERS) and the Severe Acute Respiratory Syndrome (SARS). 

By UAP Old Mutual Group

1. What is Coronavirus

Coronaviruses are a large family of respiratory viruses that cause diseases ranging from the common cold to the Middle East Respiratory Syndrome (MERS) and the Severe Acute Respiratory Syndrome (SARS). The current Coronavirus was identified as the cause of a severe acute respiratory illness (now referred to as COVID-19) that broke out in Wuhan City in China in December 2019.

2. How is it spread?

Transmission is through contact with nose or mouth droplets from infected people or contaminated objects and surfaces around an infected person.

3. What are the symptoms

The commonest symptoms include a dry cough, , fever, muscle aches and fatigue. Difficulty in breathing occurs in severe disease

4. Is there a vaccine or treatment?

Currently there is no vaccine or specific treatment for  COVID-19. For all infected persons, they should receive care to relieve the symptoms while those seriously ill need to be quarantined/hospitalized.

5. How do I prevent myself from getting infected?

By taking the precautionary measures provided by the WHO including;

  • Regularly and thoroughly wash your hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer.
  • Maintain good respiratory hygiene by covering your mouth and nose while coughing and sneezing with a disposable tissue or into your flexed elbow
  • Maintain a safe social distance of at least 1 meter between yourself and anyone who is coughing or sneezing. Avoid handshaking, hugging and kissing with people who have flu-like symptoms. Avoid close contact with anyone who has fever and cough
  • Persons with a cough or sneezing should stay home or keep a social distance and avoid mixing with others in a crowd
  • Avoid touching your face (eyes, nose and mouth) to prevent transmission
  • Regular disinfection of all working surfaces (e.g. workstations, tables in meeting rooms) with disinfectant/diluted bleach
  • Avoid all public gatherings, meetings and events including places of worship, social gatherings (weddings and funerals), crowded places e.g. shopping malls and entertainment premises
  • Limitation of visitors to hospitalized patients in both public and private hospitals.
  • Avoid all non-essential travel, including local travel. Minimize congestion in public transport wherever possible
  • If you have fever, cough and difficulty breathing, seek medical care early and share travel history with your health care provider
  • Stay at home if you feel unwell with symptoms like fever, cough and difficulty in breathing for 14 days, which corresponds to the incubation period of Coronavirus


 6. Where can I get more information about the corona virus?

 We encourage you to stay updated with information from trusted sources e.g. Ministry of Health, World Health Organization, Centres for Disease Control and Prevention etc

7. Where can I get tested if I have symptoms?

All suspected Coronavirus cases are being referred to the Ministry of Health (National Influenza Centre and KEMRI laboratories) for testing. If confirmed, the Ministry of Health shall coordinate the referral process to an appropriate facility for management of the disease

8. How can I contact the Ministry of Health?

The Ministry of Health has provided the following lines to report any suspected Coronavirus cases;

They will provide the necessary guidance on Coronavirus, including referral to the appropriate facilities, if Coronavirus is confirmed.

9. Am I covered for Coronavirus?

We understand that in the wake of this, you might have questions on the impact the pandemic may have on the cover(s) you have with UAP Old Mutual Group. Below is a summary on the products that may be affected;

    i. Life Insurance Solutions

This is an investment to care for your loved ones, when you are no longer a part of them. The UAP Old Mutual Life Insurance products (Both corporate & individual) provide full cover for this pandemic and will settle any claims resulting in any unfortunate death.

   ii. Travel Insurance Solution

This is a cover to safeguard your travel plans, and guards you for loss of luggage, flight cancellation, medical emergency abroad & repatriation.

As this virus has now been declared a pandemic by WHO, this cover will not cover your medical expenses or trip cancellation in the event you contract the disease (Covid 19)

   iii. Medical Insurance

As a global practice, epidemics and pandemics are not covered by insurance policies once declared by WHO. However, the health and wellness of our customers is of utmost importance to us.

Following Health Insurance providers consultations with the Insurance Regulatory Authority (IRA) and in support of the Government’s efforts to mitigate and contain the spread of Covid-19, we will provide 
support to our insured customers within the designated facilities by the Ministry of Health (MOH) outlined below;

Designated Testing Centers


Designated Treatment Facilities


    iv. Investment Solutions

With all this market volatility, internationally and locally, what should I do as an investor?

It is key that you keep the following in mind:


10. What are my cashless payment options?

Old Mutual Life Assurance Co (OMLAC) Paybill: 600501

UAP Life Paybill: 505000

Account: Your policy Number

Bank Deposit/EFT


Old Mutual Money Market Fund


Old Mutual Balanced Fund


Old Mutual Equity Fund


Old Mutual Bond Fund


Swift Code: KCBLKENX


For any queries, kindly contact us at  or call us on 0711 065 800

Paybill: 480048

Account: Your Account Number 

Paybill: 600500

Account: Your Account Number 

Note:  As we navigate this period, kindly ensure that your policies with us are active and up to date

 11. Which number can I call for more information?


Fund Prices
Old Mutual Money Market Fund Daily Yield : 7.11%  Annual Rate: 7.34%
Old Mutual Equity Fund Buying Price: 349.96  Selling Price: 349.96
Old Mutual Balanced Fund/Toboa Buying Price: 144.64  Selling Price: 144.64
Old Mutual Bond Fund Buying Price: 101.07  Selling Price: 101.07

Fund Prices

Fund Prices at 23rd January 2021

Fund Name Currency Daily Yield Effective Annual Rate
Old Mutual Money Market Fund Kenya Shillings 7.11% 7.34%
Fund Name Currency Buying Price Selling Price
Old Mutual Equity Fund Kenya Shilling 349.96 349.96
Old Mutual Balanced Fund/Toboa Kenya Shillings 144.64 144.64
Old Mutual Bond Fund Kenya Shillings 101.07 101.07

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