A claim occurs when a maturity, part maturity, cashback or death benefit is due.

To submit a claim, the policy owner or beneficiary has to visit any of our offices with the Original Contract Document, ID/Passport and Proof of Banking details (An ATM Card, A Certified Bank Statement or a Cancelled Cheque) 

A claim takes at most five working days once the beneficiary provides all necessary documents.

In case a policy document is lost, the claim timeline includes a thirty day advertisement and gazettement period as required by law.